Refund Policy

1. No Refund Policy

Landscape Learning Hub operates a strict no-refund policy for all course purchases. Once you complete your purchase and gain access to course materials, you are not eligible for a refund under any circumstances. This policy applies to:

• All individual course purchases
• Course bundles and package deals
• Special promotional offers
• Gift purchases

2. Reasons for No-Refund Policy

Our no-refund policy exists because:

• Immediate Access: You receive immediate, full access to all course materials upon purchase
• Digital Products: Courses are digital products that cannot be "returned" once accessed
• Lifetime Access: You retain permanent access to course materials
• Downloadable Content: Many course materials can be downloaded and retained even after account closure
• Intellectual Property Protection: Course content represents valuable intellectual property that must be protected

3. Pre-Purchase Considerations

Before purchasing any course, we strongly encourage you to:

• Carefully review the complete course description and curriculum
• Watch any available preview videos or sample lessons
• Read the course objectives and learning outcomes
• Review instructor qualifications and experience
• Check technical requirements for accessing course materials
• Read student reviews and testimonials
• Contact our customer support team with any questions before purchasing

4. Exceptions to No-Refund Policy

The only circumstances under which we may consider a refund or course credit are:

4.1 Technical Issues

If you experience technical problems that prevent you from accessing course materials and we are unable to resolve the issue within a reasonable timeframe, we may offer:

• Extended access to compensate for downtime
• Alternative access methods
• In rare cases, a refund or course credit at our sole discretion

Requirements: You must report technical issues within 7 days of purchase and cooperate with our technical support team to troubleshoot the problem.

4.2 Duplicate Purchases

If you accidentally purchase the same course twice, we will refund the duplicate purchase provided:

• You contact us within 48 hours of the duplicate purchase
• You have not accessed the duplicate course materials
• You can provide proof of the duplicate transaction

4.3 Billing Errors

If you are charged incorrectly due to a system error or processing mistake, we will promptly issue a refund for the incorrect amount. You must notify us within 14 days of the charge.

4.4 Course Cancellation by Us

If we cancel or permanently remove a course you purchased, you will receive either:

• A full refund of your purchase price
• Credit toward another course of equal or greater value
• Continued access to archived course materials, if available

5. Non-Refundable Circumstances

Refunds will NOT be issued for the following reasons:

• Change of mind or buyer's remorse
• Failure to use or complete the course
• Dissatisfaction with course content, teaching style, or outcomes
• Lack of time to complete the course
• Finding similar content elsewhere or at a lower price
• Not achieving expected results or career outcomes
• Personal circumstances or emergencies
• Technical issues with your personal devices or internet connection
• Failure to meet prerequisites or skill level expectations
• Misunderstanding of course content or requirements

6. Course Satisfaction Commitment

While we cannot offer refunds, we are committed to your satisfaction and success:

• Quality Assurance: All courses are developed by experienced professionals and regularly updated
• Support Access: You can contact our support team with questions about course content
• Lifetime Access: Take courses at your own pace without time pressure
• Regular Updates: Benefit from content updates and improvements included with your purchase
• Community Support: Access to student community forums and discussions

7. Requesting an Exception

If you believe you qualify for one of the limited exceptions to our no-refund policy, please contact us within the specified timeframes with:

• Your full name and account email address
• Order number and transaction date
• Detailed explanation of the issue
• Supporting documentation (screenshots, error messages, etc.)
• Steps you've already taken to resolve the issue

All refund requests will be reviewed on a case-by-case basis. We reserve the right to make final decisions regarding refund eligibility.

8. Refund Processing

If a refund is approved under exceptional circumstances:

• Refunds will be processed within 10-14 business days
• Refunds will be issued to the original payment method
• You will lose immediate access to all course materials
• Downloaded materials must be deleted
• Any certificates earned will be revoked
• Processing fees and transaction costs may be deducted from the refund amount

9. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting us is considered a violation of our Terms and Conditions. If you file a chargeback:

• Your account will be immediately suspended
• You will lose access to all purchased courses
• We reserve the right to pursue legal action to recover costs and damages
• You may be permanently banned from future purchases

Please contact us first to resolve any billing or purchase issues before initiating a payment dispute.

10. Promotional Offers and Discounts

• Course prices are subject to change at any time
• We do not provide refunds or credits if a course goes on sale after your purchase
• Promotional codes and discounts cannot be applied retroactively
• Special offers cannot be combined unless explicitly stated

11. Gift Purchases

Courses purchased as gifts are subject to the same no-refund policy. The gift recipient may not request a refund once they have accessed the course materials. If the recipient has not yet redeemed their gift, the purchaser may contact us within 14 days to cancel the gift and receive a refund.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued purchase and use of our courses after changes are posted constitutes acceptance of the modified policy.

13. Questions and Support

If you have questions about this Refund Policy or need assistance with a purchase, please contact us before completing your transaction: